Berenne couture

NEW COLLECTION DROPPING SOON

Terms and Conditions

Effective Date: June 12, 2025.

Welcome to Berenne! By using our website or purchasing our products, you’re agreeing to the following terms. Please take a moment to read them, and feel free to reach out if you have any questions.

1. Your Use of Our Website

We’re happy you’re here! When you use our site, you agree to follow our rules. This means no harmful content, viruses, or anything that could disrupt the site or other users. Please keep things respectful and legal.

2. Our Content & Your Use

Everything on this site—images, designs, logos, text, etc.—is owned by Berenne. You’re welcome to browse and enjoy, but you can’t copy or use any of the materials without permission. If you’d like to use anything, just ask!

3. Ordering and Payment

When you place an order, you agree to pay for the products and services. We accept major payment methods (like credit cards and PayPal), and we’ll ask for a deposit on custom orders. Keep in mind that all orders are subject to availability and pricing changes, so make sure to double-check your order before confirming.

4. Pricing and Fees

The prices listed on our website are in USD. Some orders might have additional shipping fees or taxes, depending on your location. These will be shown before you check out. We’re always working to provide accurate info, but prices may change from time to time.

5. Payment Security

We take your payment security seriously. All sensitive information is processed using secure, encrypted technology, so you can feel safe when making a purchase. We don’t store any of your payment details; they’re handled by trusted third-party processors like PayPal or Stripe.

6. Shipping

Once your order is placed, we’ll do our best to get it to you as quickly as possible. Shipping times vary based on your location, but we’ll provide an estimated delivery time during checkout. Please note that delays can happen, and we’re not responsible for third-party shipping issues.

7. Returns and Cancellations

Because most of our products are custom-made, we don’t accept returns or exchanges, unless the product is defective or there was an error on our part. If you need to cancel an order, please contact us ASAP. If it’s a custom piece, we may not be able to offer a refund once work has started.

8. Privacy

We care about your privacy. Your personal information will only be used to fulfill your orders, answer your questions, and send you updates if you’ve opted in. We never sell your data to anyone. For more details, check out our [Privacy Policy link].

9. Changes to These Terms

We may update our Terms and Conditions occasionally. If that happens, we’ll post the changes here, and the date at the top will be updated. By continuing to use the website after changes are made, you agree to the updated terms.

10. Governing Law

These terms are governed by the laws of the state of New Hampshire. If there’s a dispute, it will be settled in the state courts of New Hampshire.

11. Contact Us

If you have any questions about these terms, or need help with an order, feel free to get in touch! You can email us at

That’s it! These terms outline the key points while keeping things straightforward and user-friendly. They’re designed to ensure that your customers know what to expect without overwhelming them with too much legal language.

Return and Refund Policy

At Berenne, we want you to love your bridal wear and accessories. However, please note the following regarding returns and refunds:

Custom Orders

All custom-designed bridal gowns and accessories are final sale. Because each item is made specifically for you, we do not accept returns or offer refunds on custom orders once the design process has started. This includes made-to-order gowns, custom fittings, and personalized pieces.

Ready to wear or Sold Items

If you purchase a ready-made item or a product from our collection (not custom-made), we will consider refunds on an individual basis. If for any reason you’re unhappy with your purchase, please reach out to us at info.berennebridal@gmail.com within 7-14 days from receiving your item. We will review your request and work with you to resolve the issue, whether through a refund or store credit.

Please note:

The item must be in unused and resellable condition (no alterations or damage).
You are responsible for return shipping fees.
Refunds, if approved, will be processed to the original payment method.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately. We’ll guide you through the return process and will replace or refund the item at no additional cost to you.

Exchanges

Due to the custom nature of most of our items, exchanges are not available. However, we will do our best to accommodate requests for size or style changes within a reasonable timeframe, depending on availability.

How to Request a Return or Refund

To start the process, please contact us at info.berennebridal@gmail.com with your order details. We will respond promptly with instructions on how to proceed.

Thank you for understanding, and we appreciate your support of Berenne!

This version keeps things straightforward while ensuring your customers are clear about the return and refund expectations for both custom and non-custom items.